Harry Yu

Insights by this author

A single pearl sphere resting in a simple pale-blue channel, an abstract study of AI delivery

Technology15 Oct 2026

Tokens are sold like a commodity. They aren’t delivered like one.

Tokens are priced like a commodity but not delivered like one. What we found after millions of requests, and the gateway we built in front of them.

Harry Yu & Jeffery WongRead article

Two smooth pale stone blocks joined by a translucent blue bridge

Industry13 Oct 2026

CX AI Agent + Helpdesk Integration Guide (2026)

Before judging a third-party AI agent, check what your helpdesk lets it do. We scored seven leading helpdesks across seven dimensions.

Harry Yu & Ming GongRead article

Three muted spheres resting in separate shallow wells, an abstract study of classification

Technology29 Sept 2026

Where Jev probably fits: between LLMs and purpose-trained classifiers

Level3AI benchmarked Jev against GPT-5.6 Terra and one of our purpose-trained classifiers on 2,000 CX samples.

Harry Yu & Wang TaoRead article

A single soft blue cord passing through one frosted glass plane

Product21 Sept 2026

Dashboards, APIs, and Now MCP

MCP is only as powerful as the data behind it: turn-level observability, a complete record, and canonical metrics, in an interface you already use every day.

Harry YuRead article

A small blank ivory notebook and a muted blue pencil in soft daylight

Industry9 Sept 2026

4 Best Practices for Managing an AI Agent in Enterprise CX

Four practices for running an AI agent in enterprise CX: intent taxonomy design, AgentOps ownership, deterministic controls and business connection.

Harry YuRead article

A clear glass lens bringing one small blue point into focus

Product9 Sept 2026

Observability: From Plausible to Checkable

CSAT tells you something failed, not what. How a staged agent architecture makes every reply checkable - down to the article, Variable, Action or step.

Harry YuRead article