Level3AI powers ShopBack's customer experience across 13 markets
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Level3AI powers ShopBack's customer experience across 13 markets
$13M raised from Lightspeed Ventures
Product / Integrate
Connect your systems, ground your agents in real data.
Connect your systems, ground your agents in real data.
Connect your systems, ground your agents in real data.
Emily plugs into the systems that already run your business, so every reply is grounded in the same data your best human agents would reach for.
Emily plugs into the systems that already run your business, so every reply is grounded in the same data your best human agents would reach for.
Intercom
Salesforce
Zendesk
Slack
Notion
Confluence
Microsoft
ServiceNow
Google Workspace
Document360
Web Crawler
Github
Hubspot
Guru
Gitbook
Freshdesk
Bird
Oracle
Intercom
Salesforce
Zendesk
Slack
Notion
Confluence
Microsoft
ServiceNow
Google Workspace
Document360
Web Crawler
Github
Hubspot
Guru
Gitbook
Freshdesk
Bird
Oracle
Intercom
Salesforce
Zendesk
Slack
Notion
Confluence
Microsoft
ServiceNow
Google Workspace
Document360
Web Crawler
Github
Hubspot
Guru
Gitbook
Freshdesk
Bird
Oracle
Helpdesk
Full context for every conversation.
Full context for every conversation.
Customers never have to repeat themselves. Emily reads the full ticket before she replies: every prior message, internal note, attachment, ingested live across voice, chat, and email. When the case is solved, she closes it, tags it, writes back status, priority, and custom fields, and routes anything she cannot handle.
CRM
Integrate deeply.
Not just connected.
Integrate deeply.
Not just connected.
Most integrations hand agents a raw data feed and leave AI to figure it out. We map every variable, every API response, and every error code during integration, so Emily knows what each value means and exactly what to do with it at runtime.
Sources
Retrieve with precision. Update with control.
Retrieve with precision. Update with control.
Most agents ingest your documents and search the full pile. Emily goes further — preprocessing tables, images, and videos inside articles, building custom routing logic on top to form a precise search space and pull the right answer with speed. Connect once, and she re-syncs automatically as your content changes.
Internal comms
Loop in the right person, every time.
Loop in the right person, every time.
When Emily needs human support, she does not break the conversation. She pings the right teammate in Slack or email with the ticket, her draft, and the specific question that needs answering.
Helpdesk
Full context for every conversation.
Customers never have to repeat themselves. Emily reads the full ticket before she replies: every prior message, internal note, attachment, ingested live across voice, chat, and email. When the case is solved, she closes it, tags it, writes back status, priority, and custom fields, and routes anything she cannot handle.
CRM
Integrate deeply.
Not just connected.
Most integrations hand agents a raw data feed and leave AI to figure it out. We map every variable, every API response, and every error code during integration, so Emily knows what each value means and exactly what to do with it at runtime.
Sources
Retrieve with precision. Update with control.
Most agents ingest your documents and search the full pile. Emily goes further — preprocessing tables, images, and videos inside articles, building custom routing logic on top to form a precise search space and pull the right answer with speed. Connect once, and she re-syncs automatically as your content changes.
Internal comms
Loop in the right person, every time.
When Emily needs human support, she does not break the conversation. She pings the right teammate in Slack or email with the ticket, her draft, and the specific question that needs answering.
Customers
Real-world complexity, resolved quickly.
Customers
Real-world complexity, resolved quickly.
How yuu Rewards Club delivered superior support with precision, at scale
How yuu Rewards Club delivered superior support with precision, at scale
< minutes
< minutes
query resolution
How GetGo scaled customer experience with Level3AI
How GetGo scaled customer experience with Level3AI
-65%
-65%
in agent costs
+95%
+95%
CSAT score
Customers
Real-world complexity, resolved quickly.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around your business. Real results, zero risk.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Resources
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Resources
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Resources
Compliant
© 2026 Level3AI. All rights reserved.