Product overview
Emily, the best CX AI agent built for APAC enterprises.
Emily, the best CX AI agent built
for APAC enterprises.
Emily, the best CX
AI agent built for APAC enterprises
Book a demo
Intelligent enough to resolve complex issues,
fast enough to handle 1000+ of conversations at once,
trustworthy enough to operate within pre-set boundaries.
Intelligent enough to resolve complex issues,
fast enough to handle 1000+ of conversations at once,
trustworthy enough to operate within pre-set boundaries.
Product architecture
Deterministic Backbone. Agent Intelligence.
Deterministic Backbone. Agent Intelligence.
Emily is not a generic AI layered on top of your helpdesk. Built on a deterministic backbone that mirrors exactly how your best human agents think, decide, and act, so she can handle the same complexity, with guardrails that hold, at a fraction of the cost.
Product architecture
Deterministic Backbone. Agent Intelligence.
Emily is not a generic AI layered on top of your helpdesk. Built on a deterministic backbone that mirrors exactly how your best human agents think, decide, and act, so she can handle the same complexity, with guardrails that hold, at a fraction of the cost.
Channels
Available in all channels.
Channels
Available in all channels.
Voice
Voice
AI voice agent attends to every inbound call, handles concurrent calls, and converses in natural languages.
Chat
Chat
Emily, the AI agent resolves tickets across WhatsApp, web chat, and messaging apps. Multimodal, autonomous, 24/7.
Conversational AI triages, drafts, and resolves tickets end-to-end. Better quality. Fraction of the cost.
Learn more
Channels
Available in all channels.
Voice
AI voice agent attends to every inbound call, handles concurrent calls, and converses in natural languages.
Chat
Emily, the AI agent resolves tickets across WhatsApp, web chat, and messaging apps. Multimodal, autonomous, 24/7.
Conversational AI triages, drafts, and resolves tickets end-to-end. Better quality. Fraction of the cost.
Learn more
Integrate.
Connect your systems, ground your AI agents.
Integrate
Build
Operate
Helpdesk
Ticket & case history
CRM
Customer records & history
Sources
Ingest documents & sync
Internal comms
Email, Slack, and more
Learn more
Integrate.
Connect your systems, ground your AI agents.
Integrate
Build
Operate
Helpdesk
Ticket & case history
CRM
Customer records & history
Sources
Ingest documents & sync
Internal comms
Email, Slack, and more
Learn more
Integrate.
Helpdesk
Ticket & case history
CRM
Customer records & history
Sources
Ingest documents & sync
Internal comms
Email, Slack, and more
Integrate
Build
Operate
Learn more
Secure by design.
ISO 27001:2022
ISO 42001:2023
GDPR
PDPA
Data governance and privacy are built into Level3AI's conversational AI platform from day 1. Your data is never used for model training, so you stay in full control at every stage.
Trust Center
Secure by design.
ISO 27001:2022
ISO 42001:2023
GDPR
PDPA
Data governance and privacy are built into Level3AI's conversational AI platform from day 1. Your data is never used for model training, so you stay in full control at every stage.
Trust Center
Secure by design
ISO 27001:2022
ISO 42001:2023
PDPA
GDPR
Data governance and privacy are built into Emily from day 1. Your data is never used for model training, so you stay in full control at every stage.
Trust Center
Secure by design.
ISO 27001:2022
ISO 42001:2023
GDPR
PDPA
Data governance and privacy are built into Level3AI's conversational AI platform from day 1. Your data is never used for model training, so you stay in full control at every stage.
Trust Center
Secure by design
ISO 27001:2022
ISO 42001:2023
PDPA
GDPR
Data governance and privacy are built into Emily from day 1. Your data is never used for model training, so you stay in full control at every stage.
Trust Center
Customers
Real-world complexity, resolved quickly.
Customers
Real-world complexity, resolved quickly.
k-ID scales trust and safety support with Level3AI
k-ID scales trust and safety support with Level3AI
200+
200+
markets
22%
22%
CSAT improvement
Powering rewards at scale: Level3AI partners with ShopBack
Powering rewards at scale: Level3AI partners with ShopBack
13
13
markets
20,000+
20,000+
merchants
How Carousell achieves real savings, empowered by AgentOps
How Carousell achieves real savings, empowered by AgentOps
-60%
-60%
in agent costs
-50%
-50%
in resolution time
Customers
Real-world complexity, resolved quickly.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around your business. Real results, zero risk.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.