Level3AI raises $13M from Lightspeed Ventures Partners
Product
Customers
Book a demo
Level3AI raises $13M from Lightspeed Ventures Partners
$13M raised from Lightspeed Ventures
Product overview
Emily, the best CX AI agent built for APAC enterprises.
Emily, the best CX AI agent built
for APAC enterprises.
Emily, the best CX
AI agent built
for APAC enterprises
Book a demo
Intelligent enough to resolve complex issues,
fast enough to handle 1000+ of conversations at once,
trustworthy enough to operate within pre-set boundaries.
Intelligent enough to resolve complex issues,
fast enough to handle 1000+ of conversations at once,
trustworthy enough to operate within pre-set boundaries.
Product architecture
Deterministic Backbone. Agent Intelligence.
Deterministic Backbone. Agent Intelligence.
Emily is not a generic AI layered on top of your helpdesk. Built on a deterministic backbone that mirrors exactly how your best human agents think, decide, and act, so she can handle the same complexity, with guardrails that hold, at a fraction of the cost.
Product architecture
Deterministic Backbone. Agent Intelligence.
Emily is not a generic AI layered on top of your helpdesk. Built on a deterministic backbone that mirrors exactly how your best human agents think, decide, and act, so she can handle the same complexity, with guardrails that hold, at a fraction of the cost.
Channels
Available in all channels.
Channels
Available in all channels.
Voice
Voice
Emily attends to every inbound call within seconds, handles concurrent calls, and converse in natural languages.
Chat
Chat
Emily resolves complex tickets across WhatsApp, web chat, and messaging apps. Multimodal, autonomous, 24/7.
Emily triages, drafts, and resolves email tickets end-to-end. Better quality. Fraction of the cost.
Learn more
Channels
Available in all channels.
Voice
Emily attends to every inbound call within seconds, handles concurrent calls, and converse in natural languages.
Chat
Emily resolves complex tickets across WhatsApp, web chat, and messaging apps. Multimodal, autonomous, 24/7.
Emily triages, drafts, and resolves email tickets end-to-end. Better quality. Fraction of the cost.
Learn more
Integrate.
Connect your systems, ground your agents.
Integrate
Build
Operate
Helpdesk
Ticket & case history
CRM
Customer records & history
Sources
Ingest documents & sync
Internal comms
Email, Slack, and more
Integrate.
Connect your systems, ground your agents.
Integrate
Build
Operate
Helpdesk
Ticket & case history
CRM
Customer records & history
Sources
Ingest documents & sync
Internal comms
Email, Slack, and more
Integrate.
Helpdesk
Ticket & case history
CRM
Customer records & history
Sources
Ingest documents & sync
Internal comms
Email, Slack, and more
Integrate
Build
Operate
Secure by design.
ISO 27001:2022
ISO 42001:2023
GDPR
PDPA
Data governance and privacy are built into Emily from day 1. Your data is never used for model training, so you stay in full control at every stage.
Trust Center
Secure by design.
ISO 27001:2022
ISO 42001:2023
GDPR
PDPA
Data governance and privacy are built into Emily from day 1. Your data is never used for model training, so you stay in full control at every stage.
Trust Center
Secure by design
ISO 27001:2022
ISO 42001:2023
PDPA
GDPR
Data governance and privacy are built into Emily from day 1. Your data is never used for model training, so you stay in full control at every stage.
Trust Center
Secure by design.
ISO 27001:2022
ISO 42001:2023
GDPR
PDPA
Data governance and privacy are built into Emily from day 1. Your data is never used for model training, so you stay in full control at every stage.
Trust Center
Secure by design
ISO 27001:2022
ISO 42001:2023
PDPA
GDPR
Data governance and privacy are built into Emily from day 1. Your data is never used for model training, so you stay in full control at every stage.
Trust Center
Customers
Real-world complexity, resolved quickly.
Customers
Real-world complexity, resolved quickly.
How yuu Rewards Club delivered superior support with precision, at scale
How yuu Rewards Club delivered superior support with precision, at scale
< minutes
< minutes
query resolution time
How GetGo scaled customer experience with Level3AI
How GetGo scaled customer experience with Level3AI
-65%
-65%
in agent costs
+95%
+95%
CSAT score
Customers
Real-world complexity, resolved quickly.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around your business. Real results, zero risk.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.