Level3AI powers ShopBack's customer experience across 13 markets

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Level3AI powers ShopBack in 13 markets.

Level3AI powers ShopBack's customer experience across 13 markets

Give every customer your
best agent, every time.

Give every customer your best agent, every time

Give every customer your best agent, every time.

We help APAC enterprises scale their customer support

with AI agents that match human performance.

We help APAC enterprises scale their customer support and sales teams with AI agents that match human performance.

We help APAC enterprises scale their customer support with AI agents that match human performance.

Book a demo

Trusted by APAC's

most innovative companies

Trusted by APAC's

most innovative companies

Active in 16+ countries.

Serving customers in Singapore, Malaysia, Indonesia, Philippines, Taiwan, Hong Kong, Australia, UK, Canada, Korea, Turkey, USA, Germany, Thailand, Vietnam, Newzealand

+10M

Customer interactions

+95

Language supported

Our solution

AI agents built for APAC’s complexity.

Our solution

AI agents built for APAC’s complexity.

Our solution

AI agents built for APAC’s complexity.

Localised

Conversational AI across 16+ countries, 95+ languages

Our AI agents deliver natural conversations for customer experience across APAC.

Localised

Conversational AI across 16+ countries, 95+ languages

Our AI agents deliver natural conversations for customer experience across APAC.

Configurable

AI agents configured to your policies

Your SOPs and brand voice become reliable AI agent playbooks, not generic chatbot scripts.

Configurable

AI agents configured to your policies

Your SOPs and brand voice become reliable AI agent playbooks, not generic chatbot scripts.

Compatible

Conversational AI that fits any architecture

Our AI agents integrate with legacy and modern systems alike, through flexible integration.

Compatible

Conversational AI that fits any architecture

Our AI agents integrate with legacy and modern systems alike, through flexible integration.

Connected

Multi-modal experience automation

Chat, voice, and email support in one AI agent, connected seamlessly across every application.

Connected

Multi-modal experience automation

Chat, voice, and email support in one AI agent, connected seamlessly across every application.

Our process

Unlock value at scale in less than 3 months.

Our process

Unlock value at scale in less than 3 months.

Scope

Align on what problem to solve and how success is measured

1 week

Build

Develop proof of concept, training our AI with your SOPs to match human-level performance

Develop proof of concept, training our AI with your SOPs to match human performance

Depending on complexity

2 - 10 weeks

Deploy

Go-live with continuous support, backed by a 4-week free trial and money-back guarantee

1 week

Book a demo

Our process

Unlock value at scale in less than 3 months.

Scope

Align on what problem to solve and how success is measured

1 week

Build

Develop proof of concept, training our AI with your SOPs to match human-level performance

Depending on complexity

2 - 10 weeks

Deploy

Go-live with continuous support, backed by a 4-week free trial and money-back guarantee

1 week

Book a demo

Trusted by APAC’s leading CX teams.

“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience

“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience

“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience

Trusted by APAC’s leading CX teams.

“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience

“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience

“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience