Level3AI raises $13M from Lightspeed Ventures Partners
Integrate
Connect systems & sources
Build
Precise context every turn
Operate
Operate with confidence
$13M raised from Lightspeed Ventures
Level3AI raises $13M from Lightspeed Ventures Partners
Give every customer your
best agent, every time.
Give every customer your best agent, every time
Give every customer your
best agent, every time.
We help APAC enterprises scale their customer support
with AI agents that match human performance.
We help APAC enterprises scale their customer support and sales teams with AI agents that match human performance.
Book a demo
Trusted by APAC's
most innovative companies
Trusted by APAC's
most innovative companies
Active in 16+ countries.
Active in 16+ countries.
Active in 16+ countries.
Serving customers in Singapore, Malaysia, Indonesia, Philippines, Taiwan, Hong Kong, Australia, UK, Canada, Korea, Turkey, USA, Germany, Thailand, Vietnam, Newzealand
Serving customers in Singapore, Malaysia, Indonesia, Philippines, Taiwan, Hong Kong, Australia, UK, Canada, Korea, Turkey, USA, Germany, Thailand, Vietnam, Newzealand
+10M
+10M
+10M
Customer interactions
Customer interactions
+95
+95
+95
Language supported
Language supported
Our solution
AI agents built for APAC’s complexity.
Our solution
AI agents built for APAC’s complexity.
Our solution
AI agents built for APAC’s complexity.
Localised
16+ countries, with 95+ languages
Delivering natural conversations, localized for culture and compliance across APAC
Localised
16+ countries, with 95+ languages
Delivering natural conversations, localized for culture and compliance across APAC
Configurable
Designed to follow your policies
Your SOPs and brand voice translated into reliable AI playbooks
Configurable
Designed to follow your policies
Your SOPs and brand voice translated into reliable AI playbooks
Compatible
Fits any architecture and systems
Integrates with both legacy and modern systems through lightweight, flexible integration
Compatible
Fits any architecture and systems
Integrates with both legacy and modern systems through lightweight, flexible integration
Connected
Flexible integration with various apps
Multi-modal by design (chat, voice, images), with seamless integration across any application
Connected
Flexible integration with various apps
Multi-modal by design (chat, voice, images), with seamless integration across any application
Our process
Unlock value at scale in less than 3 months.
Our process
Unlock value at scale in less than 3 months.
Scope
Scope
Align on what problem to solve and how success is measured
1 week
Build
Build
Develop proof of concept, training our AI with your SOPs to match human-level performance
Depending on complexity
2 - 10 weeks
Deploy
Deploy
Go-live with continuous support, backed by a 4-week free trial and money-back guarantee
1 week
Book a demo
Our process
Unlock value at scale in less than 3 months.
Scope
Align on what problem to solve and how success is measured
1 week
Build
Develop proof of concept, training our AI with your SOPs to match human-level performance
Depending on complexity
2 - 10 weeks
Deploy
Go-live with continuous support, backed by a 4-week free trial and money-back guarantee
1 week
Book a demo
Trusted by APAC’s leading CX teams.
Trusted by APAC’s leading CX teams.
“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience
“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience
“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience
Trusted by APAC’s leading CX teams.
“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience
“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience
“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience
Results
Real-world complexity, resolved quickly.
Results
Real-world complexity, resolved quickly.
Managed thousands of self-service vehicles for Singapore’s largest shared fleet, providing 24/7 support.
+150
+150
%
%
BPO efficiency
+95
+95
%
%
CSAT score
Maintained a high-quality CX experience 24/7 across 5 languages and global time zones, supporting customers in Australia, Canada, the UK, Korea, Turkey, Malaysia, and Indonesia.
+80
+80
%
%
Ticket resolution
+90
+90
%
%
CSAT score
Supported millions of users across 6 countries and 5 languages without slowing down, covering Singapore, Malaysia, Taiwan, Hong Kong, Indonesia, and the Philippines.
+50
+50
%
%
%
Customer resolution
+150
+150
%
%
%
Agent efficiency
Results
Real-world complexity, resolved quickly.
Managed thousands of self-service vehicles for Singapore’s largest shared fleet, providing 24/7 support.
+150
%
BPO efficiency
+95
%
CSAT score
Maintained a high-quality CX experience 24/7 across 5 languages and global time zones, supporting customers in Australia, Canada, the UK, Korea, Turkey, Malaysia, and Indonesia.
+80
%
Ticket resolution
+90
%
CSAT score
Supported millions of users across 6 countries and 5 languages without slowing down, covering Singapore, Malaysia, Taiwan, Hong Kong, Indonesia, and the Philippines.
+50
%
%
Customer resolution
+150
%
%
Agent efficiency
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.