Level3AI | Conversational AI for Customer Experience

Level3AI raises $13M from Lightspeed Ventures Partners

Our solution

Our process

Results

Book a demo

$13M raised from Lightspeed Ventures

Level3AI raises $13M from Lightspeed Ventures Partners

Consistently deliver a
5-star customer experience

We help APAC enterprises scale their customer support and sales teams

with AI agents that match human performance

We help APAC enterprises scale their customer support and sales teams with AI agents that match human performance.

Book a demo

Trusted by APAC's

most innovative companies

Trusted by APAC's

most innovative companies

Active in
16+ countries

Active in 16+ countries

Serving customers in Singapore, Malaysia, Indonesia, Philippines, Taiwan, Hong Kong, Australia, UK, Canada, Korea, Turkey, USA, Germany, Thailand, Vietnam, Newzealand

+10M

Customer interactions

+95

Language supported

Our solution

AI agents built for APAC’s complexity

Our solution

AI agents built for APAC’s complexity

Our solution

AI agents built for APAC’s complexity

Localised

16+ countries, with 95+ languages

Delivering natural conversations, localized for culture and compliance across APAC

Localised

16+ countries, with 95+ languages

Delivering natural conversations, localized for culture and compliance across APAC

Localised

16+ countries, with 95+ languages

Delivering natural conversations, localized for culture and compliance across APAC

Configurable

Designed to follow your policies

Your SOPs and brand voice translated into reliable AI playbooks

Configurable

Designed to follow your policies

Your SOPs and brand voice translated into reliable AI playbooks

Configurable

Designed to follow your policies

Your SOPs and brand voice translated into reliable AI playbooks

Compatible

Fits any architecture and systems

Integrates with both legacy and modern systems through lightweight, flexible integration

Compatible

Fits any architecture and systems

Integrates with both legacy and modern systems through lightweight, flexible integration

Compatible

Fits any architecture and systems

Integrates with both legacy and modern systems through lightweight, flexible integration

Connected

Flexible integration with various apps

Multi-modal by design (chat, voice, images), with seamless integration across any application

Connected

Flexible integration with various apps

Multi-modal by design (chat, voice, images), with seamless integration across any application

Connected

Flexible integration with various apps

Multi-modal by design (chat, voice, images), with seamless integration across any application

Our process

Unlock value at scale in less than 3 months

Our process

Unlock value at scale in less than 3 months

Scope

Align on what problem to solve and how success is measured

1 week

Build

Develop proof of concept, training our AI with your SOPs to match human-level performance

Depending on complexity

2 - 10 weeks

Deploy

Go-live with continuous support, backed by a 4-week free trial and money-back guarantee

1 week

Book a demo

Our process

Unlock value at scale in less than 3 months

Scope

Align on what problem to solve and how success is measured

1 week

Build

Develop proof of concept, training our AI with your SOPs to match human-level performance

Depending on complexity

2 - 10 weeks

Deploy

Go-live with continuous support, backed by a 4-week free trial and money-back guarantee

1 week

Book a demo

Trusted by APAC’s leading CX teams

“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience

“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience

“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience

Trusted by APAC’s leading CX teams

“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience

“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience

“At Carousell, delivering trusted support at scale is critical. With Level3AI, we support millions of users across 6 markets and 5 languages, cutting resolution time by 50% and boosting agent efficiency by 150%, so our team can focus on high-value interactions.”
Gijs Verheijke
Director of Customer Experience
"In GetGo, constantly improving our user support experience is very important to us. Level3AI helped us to deliver highly personalised support at scale. Our CSAT demonstrates we consistently exceed member expectations, strengthening loyalty and shaping the future of urban mobility."
Deyao Ang
Chief Community Officer
“Level3AI has been a force multiplier for our sales operations. By automating 50% of our workload and doubling our bandwidth overnight, we scaled outreach at unprecedented speed without compromising conversion quality.”
Joane Tan
Head of Sales Planning & Project Management
“Emily didn’t just join our team, she supercharged it. What once took hours now takes minutes, with repetitive work handled seamlessly. We’re incredibly grateful to the Level3AI team for their dedication and support throughout this transformation.”
Trista Yeap
Head of Customer Experience

Results

Real-world complexity, resolved quickly

Results

Real-world complexity, resolved quickly

Managed thousands of self-service vehicles for Singapore’s largest shared fleet, providing 24/7 support.

+150

%

BPO efficiency

+95

%

CSAT score

Maintained a high-quality CX experience 24/7 across 5 languages and global time zones, supporting customers in Australia, Canada, the UK, Korea, Turkey, Malaysia, and Indonesia.

+80

%

Ticket resolution

+90

%

CSAT score

Supported millions of users across 6 countries and 5 languages without slowing down, covering Singapore, Malaysia, Taiwan, Hong Kong, Indonesia, and the Philippines.

+50

%

Customer resolution

+150

%

Agent efficiency

Results

Real-world complexity, resolved quickly

Managed thousands of self-service vehicles for Singapore’s largest shared fleet, providing 24/7 support.

+150

%

BPO efficiency

+95

%

CSAT score

Maintained a high-quality CX experience 24/7 across 5 languages and global time zones, supporting customers in Australia, Canada, the UK, Korea, Turkey, Malaysia, and Indonesia.

+80

%

Ticket resolution

+90

%

CSAT score

Supported millions of users across 6 countries and 5 languages without slowing down, covering Singapore, Malaysia, Taiwan, Hong Kong, Indonesia, and the Philippines.