EMILY / FOR YOUR CUSTOMERS

Complex support. Resolved in your systems.

Emily is your AI customer service agent. It resolves requests and takes approved actions in your systems.

Request access Explore solutions

A customer enjoying his headphones in a sunlit home.

EMILY / FOR YOUR CUSTOMERS

Complex support. Resolved in your systems.

Emily is your AI customer service agent. It resolves requests and takes approved actions in your systems.

Request access Explore solutions

Trusted by leading customer support teams.

Lower costs. Faster resolutions.

60%

Lower agent costs

50%

Less time to resolve

“Cutting resolution time by 50% while maintaining CSAT.”

Gijs Verheijke, Director of Customer Experience at Carousell

Gijs Verheijke / Director of Customer Experience, Carousell

Read the Carousell story

EMILY + VELA / WORKING TOGETHER

Vela builds.
Emily serves.

Vela is your team’s AI operator. Emily is the AI agent your customers talk to.

A fictional operations lead working with a laptop in a sunlit workspace.

FOR YOUR OPERATIONS TEAM

Vela

Builds, tests and improves Emily.

FOR YOUR OPERATIONS TEAM

Vela

Builds, tests and improves Emily.

FOR YOUR OPERATIONS TEAM

Vela

Builds, tests and improves Emily.

Your team approves changes

A fictional customer getting help on a smartphone.

FOR YOUR CUSTOMERS

Emily

Resolves requests and takes action.

FOR YOUR CUSTOMERS

Emily

Resolves requests and takes action.

FOR YOUR CUSTOMERS

Emily

Resolves requests and takes action.

Your team reviews and approves changes

EMILY / SALES + CUSTOMER SUPPORT

From conversation to action.

One agent. Across the customer journey.

Customer and adviser in a sunlit automotive showroom.

A customer wants to visit

I missed my appointment. Can I come in on Saturday?

Emily

Keep the next sale moving.

Step 1 / 4 · Reconnect

Pick up where the lead left off.

Use the enquiry and appointment history to understand the missed visit.

Lead context Missed appointment

Explore Emily

VELA / FOR YOUR OPERATIONS TEAM

Build a better Emily.
With Vela.

Vela works with your operations team in the Emily Portal to build playbooks, test changes and investigate issues in Emily.

Explore Vela

Your team reviews and publishes changes.

A fictional operations lead working at a laptop in a sunlit office.

YOUR TEAM / REQUEST

Update Emily’s returns playbook.

VELA / EMILY UPDATE

Ready for your review.

Emily’s playbook updated

Tested with eval simulations

“Now our ops team takes an issue from root cause to live in under an hour.”

Raaqib Ruslan · AgentOps Specialist, GetGo

Read the GetGo story

AGENTOPS / OBSERVABILITY

Every action.
Open to inspection.

Review the conversation, policy path, and API calls in AgentOps.

Start with the customer's words.

Review the request alongside Emily's response and the actions taken.

Explore AgentOps

Actual AgentOps interface showing a missing-shipment conversation, selected playbook, API logs, and variable changes.

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OUR PERFORMANCE GUARANTEE

A commitment you can measure.

We agree the targets before launch. If Emily misses those commitments, our money-back guarantee applies.

Performance targets, evaluation period, and refund terms are defined in your contract.

Discuss your targets

Give every customer your best agent.

Bring a support workflow. We’ll show you how Emily handles it.

Request access

Complex support. Resolved in your systems.

Complex support. Resolved in your systems.

Vela builds.Emily serves.

Vela builds.Emily serves.

Vela builds.Emily serves.

Vela

Vela

Vela

Emily

Emily

Emily

From conversation to action.

From conversation to action.

From conversation to action.

Keep the next sale moving.

Pick up where the lead left off.

Build a better Emily.With Vela.

Build a better Emily.With Vela.

Ready for your review.

Every action. Open to inspection.

Start with the customer's words.

A commitment you can measure.

A commitment you can measure.

A commitment you can measure.

Give every customer your best agent.

Vela builds.
Emily serves.

Vela builds.
Emily serves.

Vela builds.
Emily serves.

Build a better Emily.
With Vela.

Build a better Emily.
With Vela.

Every action.
Open to inspection.