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Level3AITry Emily

AI solutions for lead management and customer support

AI solutions for lead management and customer support

Follow up.
Follow through.

Follow up.
Follow through.

Follow up.
Follow through.

Move leads towards their next step. Resolve customer requests within your rules. Explore where Emily fits your business.

Move leads towards their next step. Resolve customer requests within your rules. Explore where Emily fits your business.

Illustrative customer and advisor in a bright automotive showroom.
Workflow
Reconnect. Rebook. Follow through.
1Enquiry2VisitLead record
01 / Lead management

Keep the next sale moving.

From interest to an agreed next step.
Illustrative headphones and a charging cable in warm daylight.
Workflow
Investigate. Decide. Take action.
1Request2PolicyNext action
02 / Customer support

Take the issue to its next step.

From a question to an approved action.

CHOOSE THE WORK

Where would you put
Emily to work?

Where would you put
Emily to work?

Where would you put
Emily to work?

Choose lead management or customer support. Explore one focused workflow for each industry, including the information Emily needs and where your team stays involved.

Automotive

Get a missed visit back on the calendar.

Re-engage the lead, check availability and arrange the next visit.

Illustrative customer and advisor in a bright automotive showroom.
The customer's request

I missed my appointment. Can I come in on Saturday?

Configured around your
Lead historyAvailable appointmentsContact preferences
EmilyYour process, applied.
Step 1 of 4

Pick up where the lead left off

Use the enquiry and appointment history to understand why the visit was missed.

Lead contextMissed appointment

Your team handles unusual requirements, pricing negotiation and exceptions.

Related published work:Carsome sales operations
Automotive, pre-sales, step 1: Pick up where the lead left off

SOLUTIONS BY INDUSTRY

A starting point
for your business.

A starting point
for your business.

A starting point
for your business.

See how Emily handles a specific request in your industry.

Illustrative customer and advisor in a bright automotive showroom.Automotive
Lead management

Get a missed visit back on the calendar.

View use case
Illustrative navy headphones and charging cable on a sunlit surface.Consumer electronics
Customer support

Find the repair path for a device that will not charge.

View use case
Illustrative shopper using a phone at a warm retail counter.Retail and rewards
Customer support

Find out why cashback has not arrived.

View use case
Illustrative customer beside a blue car in a landscaped car park.Mobility
Customer support

Restore access when a booking will not start.

View use case
Illustrative resident and technician outside a home with rooftop solar.Home services
Lead management

Turn a solar enquiry into a qualified site survey.

View use case
Illustrative customer using a laptop at a sunlit home desk.Digital platforms
Customer support

Guide a family through an account verification question.

View use case

CUSTOMER STORIES

See Emily
in practice.

See Emily
in practice.

See Emily
in practice.

k-ID parental controls and age verification shown across a TV, console, tablet, phones and a VR headset

k-ID scales trust and safety support with Level3AI

Read the story
Shopper using the ShopBack app in-store beside a ShopBack Pay cashback QR code display

Powering rewards at scale: Level3AI partners with ShopBack

Read the story
Carousell app and brand artwork

How Carousell achieves real savings, empowered by AgentOps

Read the story
yuu Rewards Club case study: mobile app support screenshot

How yuu Rewards Club delivered superior support with precision, at scale

Read the story
Two GetGo Carsharing cars parked in a covered car park

How GetGo scaled customer experience with Level3AI

Read the story
CARSOME / SALES OPERATIONS
50%workload
automated
“By automating 50% of our workload and doubling our bandwidth overnight”
Joane Tan
Joane TanHead of Sales Planning & Project Management
Published testimonial

YOUR WORKFLOW / YOUR RULES

Bring the workflow.
We’ll map the next step.

Bring the workflow.
We’ll map the next step.

Bring the workflow.
We’ll map the next step.

Bring a sales or support workflow. We’ll show what Emily can handle and where your team stays involved.

Compliant

IMDA Spark programme member
ISO/IEC 27001:2022 Certified badge
ISO/IEC 42001:2023 Certified badge
GDPR compliance badge, powered by Vanta
AICPA SOC 2 compliance seal

© 2026 Level3AI. All rights reserved.

Compliant

IMDA Spark programme member
ISO/IEC 27001:2022 Certified badge
ISO/IEC 42001:2023 Certified badge
GDPR compliance badge, powered by Vanta
AICPA SOC 2 compliance seal

© 2026 Level3AI. All rights reserved.

Compliant

IMDA Spark programme member
ISO/IEC 27001:2022 Certified badge
ISO/IEC 42001:2023 Certified badge
GDPR compliance badge, powered by Vanta
AICPA SOC 2 compliance seal

© 2026 Level3AI. All rights reserved.