01
Notice the gap.
JCustomer
My delivery is late.
What should I do?
Emily
Your order is delayed.
But what happens next?A SIMPLE EXAMPLE
ONE DELIVERY QUESTION. ONE USEFUL IMPROVEMENT.Product vision
02
Suggest a fix.
EMILY’S SUGGESTIONAdd where to
Add where to
track the order.
A clearer next step.
The same delivery policy.
03
See the difference.
Emily
Your order is delayed. You can see the latest update in Orders → Track delivery.
Every new conversation is another chance to improve.
Your team stays in control.
Emily prepares the improvement. You choose what reaches customers.
MCP / FASTER INSIGHTS, BETTER SERVICE
EmilyTickets & performance
MCP connectorRead-only access
Your own AI
Claude
ChatGPT
ClaudeChatGPTYou ask
“Why do customers contact us again about deliveries?”
YOUR AI FINDS
Delivery replies need a clearer next step.
Delivery replies explain the delay, but leave out when to contact support again.
From the sample tickets
“I’ve checked tracking. What should I do next?”
“My order is still delayed. When should I get back in touch?”
YOUR NEXT IMPROVEMENT
Ready for your teamAdd a clear escalation point to delivery replies.
Will Emily change things without us?
No. In our product vision, Emily proposes the improvement and helps check it. Your team approves what reaches customers.
What can our team use today?
Your team can already review conversations, investigate issues with your own AI, and test changes in the Portal. AI-prepared updates are the next step in our product vision.
Can Level3AI help us keep Emily improving?
Yes. Your team can operate Emily with Customer Success support, or choose Level3AI AgentOps as a service. We help you keep the improvements moving.
