Product / Operate
Operate AI agents with confidence.
Operate AI agents with confidence.
Operate AI agents with confidence.
Everything CX and operation leaders need to run Emily in production to see what Emily is doing, ship changes safely, measure performance, and improve continuously.
Everything CX and operation leaders need to run Emily in production to see what Emily is doing, ship changes safely, measure performance, and improve continuously.
Observability
Per-turn evaluation.
Per-turn evaluation.
See exactly what Emily did on every turn to deterministic state flow, LLM reasoning, variable changes, KB citations, and API errors, all in one place.
Insights
Dashboard, API & MCP.
Dashboard, API & MCP.
Aggregate analytics, delivered three ways. A customizable dashboard for quick tracking and visualization, APIs to plug into your data pipeline, and an MCP server so your own AI agents can query and reason over the data.
Testing
Simulations at scale.
Simulations at scale.
Burn tokens offline so Emily stays sharp at runtime. Test every Build component (Journey Issues, Playbooks, Variables, Actions, Knowledge Base), run end-to-end simulations with customer personas, and batch-test against conversation snapshots or simulated responses.
Version control
Collaborate, deploy, roll back.
Collaborate, deploy, roll back.
Move changes through working copy, staging, and production with confidence. Auto-checks catch errors and warnings, AI summarizes what changed, and rollback is instant when you need it.
Draft & suggest
AI-powered improvements.
AI-powered improvements.
Turn real conversations into concrete fixes. Get insight-driven suggestions and ready-to-review drafts for missing KB articles, incorrect variable values, overlapping Journey Issues, and contradicting Playbook branches.
Book a demo
Observability
Per-turn evaluation.
See exactly what Emily did on every turn to deterministic state flow, LLM reasoning, variable changes, KB citations, and API errors, all in one place.
Insights
Dashboard, API & MCP.
Aggregate analytics, delivered three ways. A customizable dashboard for quick tracking and visualization, APIs to plug into your data pipeline, and an MCP server so your own AI agents can query and reason over the data.
Testing
Simulations at scale.
Burn tokens offline so Emily stays sharp at runtime. Test every Build component (Journey Issues, Playbooks, Variables, Actions, Knowledge Base), run end-to-end simulations with customer personas, and batch-test against conversation snapshots or simulated responses.
Version control
Collaborate, deploy, roll back.
Move changes through working copy, staging, and production with confidence. Auto-checks catch errors and warnings, AI summarizes what changed, and rollback is instant when you need it.
Draft & suggest
AI-powered improvements.
Turn real conversations into concrete fixes. Get insight-driven suggestions and ready-to-review drafts for missing KB articles, incorrect variable values, overlapping Journey Issues, and contradicting Playbook branches.
Book a demo
Customers
Real-world complexity, resolved quickly.
Customers
Real-world complexity, resolved quickly.
k-ID scales trust and safety support with Level3AI
k-ID scales trust and safety support with Level3AI
200+
200+
markets
22%
22%
CSAT improvement
Powering rewards at scale: Level3AI partners with ShopBack
Powering rewards at scale: Level3AI partners with ShopBack
13
13
markets
20,000+
20,000+
merchants
How Carousell achieves real savings, empowered by AgentOps
How Carousell achieves real savings, empowered by AgentOps
-60%
-60%
in agent costs
-50%
-50%
in resolution time
Customers
Real-world complexity, resolved quickly.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.