Level3AI powers ShopBack's customer experience across 13 markets
Product
Customers
Book a demo
$13M raised from Lightspeed Ventures
Level3AI powers ShopBack's customer experience across 13 markets
Product / Operate
Operate AI agents with confidence.
Operate AI agents with confidence.
Operate AI agents with confidence.
Everything CX and operation leaders need to run Emily in production to see what Emily is doing, ship changes safely, measure performance, and improve continuously.
Everything CX and operation leaders need to run Emily in production to see what Emily is doing, ship changes safely, measure performance, and improve continuously.
Observability
Per-turn evaluation.
Per-turn evaluation.
See exactly what Emily did on every turn to deterministic state flow, LLM reasoning, variable changes, KB citations, and API errors, all in one place.
Insights
Dashboard, API & MCP.
Dashboard, API & MCP.
Aggregate analytics, delivered three ways. A customizable dashboard for quick tracking and visualization, APIs to plug into your data pipeline, and an MCP server so your own AI agents can query and reason over the data.
Testing
Simulations at scale.
Simulations at scale.
Burn tokens offline so Emily stays sharp at runtime. Test every Build component (Journey Issues, Playbooks, Variables, Actions, Knowledge Base), run end-to-end simulations with customer personas, and batch-test against conversation snapshots or simulated responses.
Version control
Collaborate, deploy, roll back.
Collaborate, deploy, roll back.
Move changes through working copy, staging, and production with confidence. Auto-checks catch errors and warnings, AI summarizes what changed, and rollback is instant when you need it.
Draft & suggest
AI-powered improvements.
AI-powered improvements.
Turn real conversations into concrete fixes. Get insight-driven suggestions and ready-to-review drafts for missing KB articles, incorrect variable values, overlapping Journey Issues, and contradicting Playbook branches.
Book a demo
Observability
Per-turn evaluation.
See exactly what Emily did on every turn to deterministic state flow, LLM reasoning, variable changes, KB citations, and API errors, all in one place.
Insights
Dashboard, API & MCP.
Aggregate analytics, delivered three ways. A customizable dashboard for quick tracking and visualization, APIs to plug into your data pipeline, and an MCP server so your own AI agents can query and reason over the data.
Testing
Simulations at scale.
Burn tokens offline so Emily stays sharp at runtime. Test every Build component (Journey Issues, Playbooks, Variables, Actions, Knowledge Base), run end-to-end simulations with customer personas, and batch-test against conversation snapshots or simulated responses.
Version control
Collaborate, deploy, roll back.
Move changes through working copy, staging, and production with confidence. Auto-checks catch errors and warnings, AI summarizes what changed, and rollback is instant when you need it.
Draft & suggest
AI-powered improvements.
Turn real conversations into concrete fixes. Get insight-driven suggestions and ready-to-review drafts for missing KB articles, incorrect variable values, overlapping Journey Issues, and contradicting Playbook branches.
Book a demo
Customers
Real-world complexity, resolved quickly.
Customers
Real-world complexity, resolved quickly.
How yuu Rewards Club delivered superior support with precision, at scale
How yuu Rewards Club delivered superior support with precision, at scale
< minutes
< minutes
query resolution
How GetGo scaled customer experience with Level3AI
How GetGo scaled customer experience with Level3AI
-65%
-65%
in agent costs
+95%
+95%
CSAT score
Customers
Real-world complexity, resolved quickly.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Resources
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Resources
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Resources
Compliant
© 2026 Level3AI. All rights reserved.