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AI customer support for shared mobility

Keep people moving.
Keep support close.

Emily is Level3AI’s AI agent for shared mobility support. It helps riders and drivers from the first booking to the last follow-up, connecting each conversation to the trip, the vehicle and your operations.

See Emily in action

For car sharing, e-scooters and e-bikes. GetGo reduced BPO spend by 65%, with 95% CSAT.

Everyday journeys. Connected support.

EMILY / SHARED MOBILITY

Help that moves with you.

The trip. The vehicle. The next step.

Photography: GetGo

01 / SUPPORT ACROSS THE TRIP

One journey.
Context at every turn.

A rider beside a vehicle needs help grounded in the trip happening now. Emily brings the conversation, available records and local rules into the same workflow.

help.yourbrand.com / rides

HELP / RIDES + PARKING

Help with your ride.

Rider on an electric scooter on a sunny street

Ending a ride

Where to park

Charges and refunds

02 / GETGO + NEURON

Grounded in the work.
Built for the street.

Shared cars and shared scooters have different rules. Both need support connected to a live service, with a clear route into operations.

GETGO

Real-time help for a real-world service.

Emily connects to GetGo’s rental system to look up trip state, follow approved actions and hand over with an investigation summary.

“Level3AI gave us the confidence to commit fully, and Emily has delivered.”

Deyao AngChief Operations Officer · GetGo

65%reduction in BPO spend

95%CSAT in the published story

Read the GetGo story

Two helmeted Neuron e-scooter riders in an urban setting

NEURON / MICROMOBILITY USE CASE

A ride issue, with the right team.

A trip that won’t end can involve the parking area, location, app connection and billing. Bring the ride context into one support case.

Understand the rider’s request.

Gather the ride details and evidence.

Resolve within policy, or route to support and fleet teams.

Parking and riding rules vary by city.

Explore Neuron rider support

03 / THE EVERYDAY + THE EXCEPTIONS

Support the whole trip.
Including the exceptions.

Use your policies and connected systems to move each request toward a clear outcome.

Booking + account

Help with registration, booking changes and payment questions. Verify the account before accessing or changing a trip.

Vehicle access

Investigate failed starts and unlocks using the active trip and available vehicle state. Commands follow your permissions.

During the trip

Fuel, battery, charging and app guidance. Use vehicle and market-specific knowledge, with an operational handoff when needed.

Parking + trip completion

Check the return location, parking guidance and session state. Collect evidence and confirm the resulting trip status.

Charges + refunds

Explain fares, passes and unexpected charges using trip and payment records. Adjustments follow approved policy.

Safety + fleet handoffs

Prioritise safety concerns and serious incidents for trained teams. Carry the location, vehicle details and evidence into the case.

04 / CONNECTED CUSTOMER OPERATIONS

Connect the customer.
To the operation.

The next step depends on what the systems say and what your teams are authorised to do. Bring those together before taking action.

Live trip context

Customer identity, booking, vehicle ID and current trip state. Keep follow-ups attached to the right journey.

Location + field operations

Local parking rules, available vehicle data, maintenance cases and operational handoffs. Scope actions to the systems you connect.

Payments + support history

Usage, transaction status, approved refund rules and case history. Give the customer a clear explanation backed by records.

Explore Integrate →

Explore Build →

Explore Operate →

05 / QUESTIONS FROM MOBILITY OPERATORS

Common questions.
Clear answers.

What car sharing and micromobility teams ask before putting Emily to work.

What does an AI agent do in shared mobility support?

Emily handles booking, account, vehicle access, in-trip, parking and charge questions for riders and drivers. It checks the live trip, vehicle and payment records, follows your policies and runs the actions your team permits.

Can Emily help when a vehicle won’t unlock or start?

Yes. Emily investigates failed starts and unlocks using the active trip and available vehicle state, then follows the approved access steps. Vehicle commands follow your permissions.

How does Emily handle parking and ending a trip?

Emily checks the return location, parking guidance and session state for that city, collects photo evidence when it helps and confirms the resulting trip status.

What happens with safety concerns or incidents?

Emily prioritises safety concerns and serious incidents for trained teams. It carries the location, vehicle details and evidence into the case, so your operations team can take over with context.

Can Emily explain charges and refunds?

Yes. Emily explains fares, passes and unexpected charges using trip and payment records. Adjustments and refunds follow your approved policy.

Which mobility operators use Level3AI?

GetGo uses Emily with its rental system to look up trip state, follow approved actions and hand over with an investigation summary. Its published case study reports a 65% reduction in BPO spend and 95% CSAT.

START WITH ONE HIGH-VOLUME JOURNEY

Bring one stuck trip.
See a useful next step.

Start with failed access, trip completion or charge queries. Connect the records, define the permitted actions and evaluate against your team’s baseline.

Book a shared mobility demo