Channels
One agent. Every touch point your
customers reach you on.
One agent. Every touch point your customers reach you on.
One agent. Every touch point your
customers reach you on.
Same answers, tone, and policies, whether your customer calls,
chats, or emails. One omnichannel AI agent handles it all.
The same answers, tone and policies, whether your customer calls, chats or emails. One agent handles it all.
Book a demo
The 3 channels
Resolve on the channel your customers chose.
The 3 channels
Resolve on the channel your customers chose.
Voice
AI voice agent: phone conversations, responses, understands context, asks when needed, resolves autonomously.
Interrupt and responds naturally
Handoff to a human cleanly
Chat
Covers every channel your customers already use. Emily meets customers where they already are.
Available on live chat, WhatsApp, SMS
Handle multimodal complexity
End-to-end resolution, not triage. Reads the full thread, runs the lookup, drafts the reply. Or sends it.
Read threads and email attachments
Send or draft emails
Voice
AI voice agent: phone conversations, responses, understands context, asks when needed, resolves autonomously.
Interrupt and responds naturally
Handoff to a human cleanly
Chat
Covers every channel your customers already use. Emily meets customers where they already are.
Available on live chat, WhatsApp, SMS
Handle multimodal complexity
End-to-end resolution, not triage. Reads the full thread, runs the lookup, drafts the reply. Or sends it.
Read threads and email attachments
Send or draft emails
The 3 channels
Resolve on the channel your customers chose.
Voice
AI voice agent: phone conversations, responses, understands context, asks when needed, resolves autonomously.
Interrupt and responds naturally
Handoff to a human cleanly
Chat
Covers every channel your customers already use. Emily meets customers where they already are.
Available on live chat, WhatsApp, SMS
Handle multimodal complexity
End-to-end resolution, not triage. Reads the full thread, runs the lookup, drafts the reply. Or sends it.
Read threads and email attachments
Send or draft emails
Shared core
One brain, three channels.
Shared core
One brain, three channels.
Shared memory
Shared memory
Context between voice and email in same omnichannel case.
One portal
One portal
One omnichannel platform managing playbooks across 3 channels.
Seamless handoff
Seamless handoff
Move from chat, voice to human support seamlessly
Unified analytics
Unified analytics
Resolution, CSAT & handoff rates by channel
Book a demo
Shared core
One brain, three channels.
Shared memory
Context between voice and email in same omnichannel case.
One portal
One omnichannel platform managing playbooks across 3 channels.
Seamless handoff
Move from chat, voice to human support seamlessly
Unified analytics
Resolution, CSAT & handoff rates by channel
Book a demo
Features
Built to outperform, engineered to control.
Features
Built to outperform, engineered to control.
Understand intent
Understand intent
Read tone, context and what's missing from a request and ask the follow-up to resolve it.
Improve with every case
Improve with every case
Learn from resolutions, handoffs, and CSAT scores to improve containment rates.
Speak your languages
Speak your languages
40+ languages, regional accents, and your brand's own tone of voice.
Scale without breaking
Scale without breaking
1000+ of concurrent conversations, same latency, same quality.
Plug into your stack
Plug into your stack
CRM, helpdesk, telephony, knowledge base. Connect once, works across systems.
Stay on policy
Stay on policy
Compliance and audit trails baked in. Stay in full control.
Features
Built to outperform, engineered to control.
Understand intent
Read tone, context and what's missing from a request and ask the follow-up to resolve it.
Improve with every case
Learn from resolutions, handoffs, and CSAT scores to improve containment rates.
Speak your languages
40+ languages, regional accents, and your brand's own tone of voice.
Scale without breaking
1000+ of concurrent conversations, same latency, same quality.
Plug into your stack
CRM, helpdesk, telephony, knowledge base. Connect once, works across systems.
Stay on policy
Compliance and audit trails baked in. Stay in full control.
Use cases
The jobs your team handles most. Delegate to Emily.
The most common conversations Emily resolves across voice, chat and email.
Order &
booking changes
Dispute
resolution
Technical
support
Account
inquiry
Returns &
exchanges
Appointment
reminders
Renewals &
upgrades
Product
promotion
Use cases
The jobs your team handles most. Delegate to Emily.
The most common conversations Emily resolves across voice, chat and email.
Order &
booking changes
Dispute
resolution
Technical
support
Account
inquiry
Returns &
exchanges
Appointment
reminders
Renewals &
upgrades
Product
promotion
Customers
Real-world complexity, resolved quickly.
Customers
Real-world complexity, resolved quickly.
k-ID scales trust and safety support with Level3AI
k-ID scales trust and safety support with Level3AI
200+
200+
markets
22%
22%
CSAT improvement
Powering rewards at scale: Level3AI partners with ShopBack
Powering rewards at scale: Level3AI partners with ShopBack
13
13
markets
20,000+
20,000+
merchants
How Carousell achieves real savings, empowered by AgentOps
How Carousell achieves real savings, empowered by AgentOps
-60%
-60%
in agent costs
-50%
-50%
in resolution time
Customers
Real-world complexity, resolved quickly.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.