Level3AI raises $13M from Lightspeed Ventures Partners
Integrate
Connect systems & sources
Build
Precise context every turn
Operate
Operate with confidence
$13M raised from Lightspeed Ventures
Level3AI raises $13M from Lightspeed Ventures Partners
Channels
One agent. Every touch point your
customers reach you on.
One agent. Every touch point your customers reach you on.
One agent. Every touch point your
customers reach you on.
The same answers, tone and policies, whether your customer calls,
chats or emails. One agent handles it all.
The same answers, tone and policies, whether your customer calls, chats or emails. One agent handles it all.
Book a demo
The 3 channels
Resolve on the channel your customers chose.
The 3 channels
Resolve on the channel your customers chose.
Voice
Natural phone conversations. Instant responses, understands context, asks when needed, resolves autonomously.
Interrupt and responds naturally
Handoff to a human cleanly
Chat
Covers every channel your customers already use: live chat, WhatsApp, SMS
Available on live chat, WhatsApp, SMS
Handle multimodal complexity
End-to-end resolution, not triage. Reads the full thread, runs the lookup, drafts the reply. Or sends it.
Read threads and email attachments
Send or draft emails
Voice
Natural phone conversations. Instant responses, understands context, asks when needed, resolves autonomously.
Interrupt and responds naturally
Handoff to a human cleanly
Chat
Covers every channel your customers already use: live chat, WhatsApp, SMS
Available on live chat, WhatsApp, SMS
Handle multimodal complexity
End-to-end resolution, not triage. Reads the full thread, runs the lookup, drafts the reply. Or sends it.
Read threads and email attachments
Send or draft emails
The 3 channels
Resolve on the channel your customers chose.
Voice
Natural phone conversations. Instant responses, understands context, asks when needed, resolves autonomously.
Interrupt and responds naturally
Handoff to a human cleanly
Chat
Covers every channel your customers already use: live chat, WhatsApp, SMS
Available on live chat, WhatsApp, SMS
Handle multimodal complexity
End-to-end resolution, not triage. Reads the full thread, runs the lookup, drafts the reply. Or sends it.
Read threads and email attachments
Send or draft emails
Shared core
One brain, three channels.
Shared core
One brain, three channels.
Shared memory
Shared memory
Context between voice and email in the same case.
One portal
One portal
One platform to manage playbooks of 3 channels
Seamless handoff
Seamless handoff
Move from chat, voice to human support seamlessly
Unified analytics
Unified analytics
Resolution, CSAT & handoff rates by channel
Book a demo
Shared core
One brain, three channels.
Shared memory
Context between voice and email in the same case.
One portal
One platform to manage playbooks of 3 channels
Seamless handoff
Move from chat, voice to human support seamlessly
Unified analytics
Resolution, CSAT & handoff rates by channel
Book a demo
Features
Built to outperform, engineered to control.
Features
Built to outperform, engineered to control.
Understand intent
Understand intent
Read tone, context and what's missing from a request and ask the follow-up to resolve it.
Improve with every case
Improve with every case
Learn from resolutions, handoffs, and CSAT scores to improve containment rates.
Speak your languages
Speak your languages
40+ languages, regional accents, and your brand's own tone of voice.
Scale without breaking
Scale without breaking
1000+ of concurrent conversations, same latency, same quality.
Plug into your stack
Plug into your stack
CRM, helpdesk, telephony, knowledge base. Connect once, works across systems.
Stay on policy
Stay on policy
Compliance and audit trails baked in. Stay in full control.
Features
Built to outperform, engineered to control.
Understand intent
Read tone, context and what's missing from a request and ask the follow-up to resolve it.
Improve with every case
Learn from resolutions, handoffs, and CSAT scores to improve containment rates.
Speak your languages
40+ languages, regional accents, and your brand's own tone of voice.
Scale without breaking
1000+ of concurrent conversations, same latency, same quality.
Plug into your stack
CRM, helpdesk, telephony, knowledge base. Connect once, works across systems.
Stay on policy
Compliance and audit trails baked in. Stay in full control.
Use cases
The jobs your team handles most.
Delegate to Emily.
The jobs your team handles most. Delegate to Emily.
The most common conversations Emily resolves across voice, chat and email.
Order &
booking changes
Dispute
resolution
Technical
support
Account
inquiry
Returns &
exchanges
Appointment
reminders
Renewals &
upgrades
Product
promotion
Use cases
The jobs your team handles most.
Delegate to Emily.
The most common conversations Emily resolves across voice, chat and email.
Order &
booking changes
Dispute
resolution
Technical
support
Account
inquiry
Returns &
exchanges
Appointment
reminders
Renewals &
upgrades
Product
promotion
Customers
Real-world complexity, resolved quickly.
Customers
Real-world complexity, resolved quickly.
How yuu Rewards Club delivered superior support with precision, at scale
How yuu Rewards Club delivered superior support with precision, at scale
< minutes
< minutes
query resolution time
How GetGo scaled customer experience with Level3AI
How GetGo scaled customer experience with Level3AI
-65%
-65%
in agent costs
+95%
+95%
CSAT score
Customers
Real-world complexity, resolved quickly.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around your business. Real results, zero risk.
Guaranteed customer
experience outcomes.
We co-develop Emily with your team, built around
your business. Real results, zero risk.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.
We help APAC enterprises scale their customer support with AI agents that match human performance.
Compliant
© 2026 Level3AI. All rights reserved.