Can Emily support both points and cashback?

Yes. yuu Rewards Club and ShopBack show two different rewards settings. Emily uses the relevant programme knowledge, purchase context and rules to explain the member’s specific question.

What happens when a reward needs a partner review?

Emily can gather the relevant information, explain what is still pending and prepare a complete handover. The member gets a clear next step, with the context kept together for whoever picks it up.

How does this fit our existing programme?

Start with the member journeys that matter to your business. We connect the relevant programme information and approved knowledge, then shape Emily’s conversations and handovers around your brand and partner rules.

What would better member support change for us?

Look at member satisfaction, repeat contacts and whether people can complete the reward journey they came for. We agree the starting point and measures with your team, then use the results to improve the experience.

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Try Emily

AI customer support for loyalty and rewards programmes

Every reward.
A reason to return.

Emily is Level3AI’s AI agent for loyalty and rewards support. It makes points, cashback and redemption questions easier to resolve, so members get the value they signed up for and trust your programme.

See Emily for your programme

Member support for

Illustrative member using her phone in a neighbourhood bakery cafe. AI-generated.

EmilyMEMBER CARE

“Can I use my points
for my next coffee?”

Make the reward easier to enjoy.

01 / TURN UNCERTAINTY INTO CONFIDENCE

A missing reward.
A chance to earn trust.

A member remembers the reward they were promised. Emily brings the purchase, the offer and the right next step into one clear conversation, so the member understands what happens next.

help.yourbrand.com / rewards

HELP / POINTS + REWARDS

Help with your rewards.

Coffee, a pastry and groceries in warm daylight

Missing points

Using vouchers

Linking partner accounts

02 / MAKE MEMBERSHIP FEEL VALUABLE

Help members enjoy
what they have earned.

Your programme becomes more valuable when its benefits are easier to use. Help members discover what applies to them, understand where a reward works and feel ready for the next visit.

Coffee, a pastry and groceries in warm daylight. Illustrative AI-generated scene.

MEMBER REWARDS

A little value.
In your everyday.

A coffee on the wayMember reward

“Can I use my points at the cafe?”

MAKE THE VALUE VISIBLE

Benefits they can see themselves using.

Help members find rewards that apply to them, with a clear explanation of eligibility and where each benefit can be enjoyed.

SUPPORT THE NEXT VISIT

A clearer way to redeem.

Explain how to use the reward and help when a voucher or redemption gets stuck. Make the programme feel useful in everyday life.

YUU REWARDS CLUB + SHOPBACK

Member care.
Proven at scale.

Two programmes, millions of everyday moments. See how yuu Rewards Club and ShopBack use Emily to support members across partner benefits, points and cashback.